Spanish Speaking Customer Support for Online Content Creators

Job Description

Mercier Consultancy is excited to announce an opening for a Spanish Speaking Customer Support Representative for Online Content Creators! In this role, you will be the trusted support liaison for our Spanish-speaking clients engaged in the dynamic world of online content creation. Your responsibilities will revolve around providing exceptional customer service, helping creators navigate our platform, and resolving any issues they may face.

This position is ideal for someone who is enthusiastic about digital media and enjoys working in a fast-paced environment. If you have a passion for assisting others and possess excellent communication skills, we would love to have you on our team!

Responsibilities

• Respond to customer inquiries in Spanish via email, phone, and chat
• Provide assistance to content creators with platform-related questions and solutions
• Document customer interactions accurately in our support ticket system
• Collaborate with internal teams to relay user feedback and enhance our services
• Guide clients on best practices for content creation and audience engagement
• Participate in training sessions to remain knowledgeable about all platform features

Requirements

• Fluency in Spanish and English, both written and verbal
• Prior experience in customer support, preferably in the digital or creative sector
• Outstanding communication skills with a customer-centric approach
• Ability to troubleshoot and resolve issues in a timely manner
• Familiarity with online content creation and social media platforms is a plus
• Excellent organizational skills and attention to detail
• Comfortable with various customer support tools and technologies

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...