Polish Speaking Customer Service for Online Travel Department

Job Description

Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a Polish Speaking Customer Service Representative in the Online Travel Department. Join a dynamic team and help Polish-speaking clients plan their adventures while providing top-tier customer service in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service to Polish-speaking clients via phone, email, and chat, assisting them with travel bookings and inquiries.
• Provide detailed information about travel options, itineraries, and travel policies to enhance customer experience.
• Handle modifications, cancellations, and special requests professionally, ensuring a smooth process for clients.
• Resolve complaints and issues effectively, striving for complete customer satisfaction.
• Collaborate with various vendors and suppliers to ensure clients receive accurate and timely information.
• Keep up to date with industry trends and company offerings to provide informed recommendations.
• Document all customer interactions accurately and maintain comprehensive service records.

Requirements

• Fluency in Polish and English, both written and spoken.
• Experience in customer service, particularly in the travel or tourism sector, is preferred.
• Excellent communication skills and a friendly, customer-focused attitude.
• Strong problem-solving skills and the ability to work in a fast-paced environment.
• Familiarity with online booking systems and customer service software.
• Detail-oriented with strong organizational and multitasking abilities.
• A passion for travel and helping others create memorable experiences.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks