Portuguese Speaking Customer Service for Online Travel Department

Job Description

Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a Portuguese Speaking Customer Service Representative in the Online Travel Department. This role is perfect for individuals with a passion for travel and excellent communication skills, looking to provide outstanding support to Portuguese-speaking clients.

Responsibilities

• Deliver high-quality customer service to Portuguese-speaking clients via phone, email, and chat, assisting with travel bookings and inquiries.
• Guide customers through the booking process, providing detailed information about travel options and helping them find suitable choices.
• Address customer complaints and concerns in a professional manner, ensuring a swift resolution.
• Maintain up-to-date knowledge about travel guidelines, promotions, and company offerings to assist clients effectively.
• Document all customer interactions accurately and maintain organized records for quality assurance.
• Collaborate with internal teams and partners to resolve any travel-related issues that may arise.
• Encourage positive customer experiences to enhance satisfaction and loyalty.

Requirements

• Fluency in Portuguese and English, both written and spoken.
• Experience in customer service, particularly in the travel or tourism sector, is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Proficiency in customer service software and online booking systems.
• Detail-oriented with demonstrated organizational skills.
• A passion for travel and helping others create memorable journeys.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks