Spanish Speaking Customer Service for Online Streaming Service Department

Job Description

Patrique Mercier Recruitment is dedicated to connecting talented individuals with exciting career opportunities across Greece. We are currently looking for a Spanish Speaking Customer Service representative for an Online Streaming Service Department. This position is perfect for enthusiastic individuals who are passionate about digital entertainment and providing top-notch customer support. In this role, you will assist Spanish-speaking customers with their inquiries, troubleshoot issues, and help them navigate the streaming platform, ensuring a satisfying user experience.

Responsibilities

• Provide exceptional customer service through various channels, including phone, email, and chat in Spanish.
• Assist customers with inquiries related to their accounts, subscriptions, and platform features.
• Resolve technical issues and provide troubleshooting assistance.
• Maintain accurate documentation of customer interactions and follow up as needed.
• Collaborate with other departments to enhance the overall customer experience.
• Stay updated on new features, content, and promotions to provide timely information to customers.

Requirements

• Fluency in Spanish (both spoken and written) is required.
• Excellent communication and interpersonal skills.
• Prior experience in customer service, preferably in the entertainment or tech industry, is a plus.
• Strong problem-solving skills and a focus on customer satisfaction.
• Ability to work effectively both independently and in a team environment.
• Familiarity with online streaming platforms and digital content is advantageous.
• Proficiency in using customer support software and digital communication tools.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Transportation Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training