Attentive

Senior Enablement Partner, Customer Success

Job Description

Who we are 
We are looking for a Senior Enablement Partner to lead strategic enablement programs for our Strategic and Enterprise Customer Success teams. Our ideal candidate is an experienced self-starter who is passionate about driving measurable impact for revenue teams and leadership. As an Enablement Partner, you will support the Strategic and Enterprise Customer Success teams by ensuring that they have the required knowledge, skills, content, and processes necessary to perform and succeed in their role. You will accomplish this through a variety of tasks, including building and delivering training programs for new and existing team members, partnering with Customer Success leadership to define the enablement strategy on priority initiatives, and effectively measuring and reporting on the impact of enablement efforts and productivity.


Why Attentive needs you
  • Deliver regular onboarding and ongoing training programs for new hires in our Strategic & Enterprise Customer Success teams, driving successful ramping of new hires in their first 30 days
  • Collaborate with enablement and Customer Success leadership to conduct needs analyses, and design and deliver effective enablement programming that aligns with business goals
  • Strategize, design, and deliver effective enablement deliverables that enable the Strategic and Enterprise Customer Success team to effectively engage with customers and drive customer outcomes. Including but not limited to training, documentation, tutorials, workshops, etc
  • Develop and maintain the library of enablement content (email sequences, templates, playbooks, and best practice guides) 
  • Manage projects that are assigned to you, including managing and delegating project tasks, creating timelines, and ensuring deliverables are up to quality standards with the goal of improving the effectiveness of the intended audience and meeting revenue targets 
  • Define and monitor key performance indicators to measure and report on the effectiveness of enablement programs, tools, and initiatives
  • Establish effective communication and reporting channels with revenue leadership and cross functional teams across the organization
  • Partner with Learning Experience Designers to inform on materials needed for continued education such as eLearning, video, or other multimedia assets


    • About you
  • Minimum of 5 years of professional experience 
  • 1-3 years experience in Customer Success 
  • Minimum of 2 years experience in  enablement, training, or related field. SaaS experience preferred. 
  • Project/ program management experience a plus
  • Excellent written, visual, and verbal communication skills, with the ability to effectively communicate complex concepts and ideas to an executive audience
  • Experience working to develop and deliver training programs and tools, including e-learning and virtual instructor-led training
  • Proven track record of driving measurable business results through enablement initiatives
  • Strong cross-functional project management and organizational skills, with the ability to manage multiple projects and priorities simultaneously
  • Familiarity with enablement tools and technologies such as Salesforce, Docebo, Klue, Highspot, Looker, MixMax, etc


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