Portuguese Speaking Customer Service for Aviation Department

Job Description

Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a Portuguese Speaking Customer Service Representative within the Aviation Department. This position is ideal for individuals eager to engage with clients in the aviation industry and provide them with exceptional customer care.

Responsibilities

• Deliver outstanding customer service to Portuguese-speaking clients, addressing their inquiries through phone, email, and chat.
• Assist customers with booking information, ticket changes, and general travel-related questions.
• Provide support during the booking and travel process to ensure a smooth customer experience.
• Handle customer complaints and issues professionally, ensuring effective resolution and customer satisfaction.
• Collaborate with internal teams to address complex inquiries and enhance the overall service experience.
• Stay updated on aviation policies, fare structures, and promotional campaigns to offer accurate information to clients.
• Document customer interactions clearly and maintain accurate service records.

Requirements

• Fluency in Portuguese and English, both written and spoken.
• Experience in customer service, preferably within the aviation or travel industry.
• Strong verbal and written communication skills.
• Ability to handle sensitive information with discretion and professionalism.
• Proficiency in customer service software and Microsoft Office Suite.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks