Spanish Speaking Customer Service for Aviation Department

Job Description

Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a Spanish Speaking Customer Service Representative for the Aviation Department. In this role, you will join a dynamic team and provide exceptional support to Spanish-speaking clients in the aviation sector, ensuring they receive timely and accurate assistance.

Responsibilities

• Deliver high-quality customer service to Spanish-speaking clients via phone, email, and chat, addressing their inquiries related to aviation services.
• Assist customers with booking, cancellations, and changes, ensuring adherence to company policies.
• Provide information about flight schedules, baggage policies, and safety procedures.
• Handle customer complaints and issues effectively, working towards a satisfactory resolution.
• Collaborate with various departments to provide accurate information and resolve complex inquiries.
• Maintain a comprehensive understanding of the company's aviation services and promotions.
• Document all customer interactions and maintain accurate records for service improvement.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Experience in customer service, preferably in the aviation or travel industry.
• Strong communication and interpersonal skills.
• Ability to troubleshoot issues and provide clear, effective solutions.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with excellent organizational and multitasking abilities.
• A passion for customer service and a commitment to providing an outstanding experience for clients.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks