Spanish Speaking Customer Service for Online Streaming Service Department

Job Description

Patrique Mercier Recruitment FR is thrilled to offer a fantastic opportunity for a Spanish Speaking Customer Service Representative for a leading Online Streaming Service Department. This role is ideal for individuals who are passionate about entertainment and technology, and who enjoy helping customers make the most of their streaming experience.

Responsibilities

• Provide outstanding customer service to Spanish-speaking clients through various channels, including phone, email, and chat.
• Assist customers with inquiries related to subscription plans, content availability, technical issues, and account management.
• Guide customers in navigating the streaming platform and help them discover new content.
• Efficiently handle customer complaints and feedback to ensure satisfaction and loyalty.
• Stay informed about the latest platform features, content updates, and promotional offers to provide accurate information.
• Document customer interactions accurately and contribute to the improvement of customer service processes.
• Collaborate with internal teams to escalate and resolve customer issues effectively.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Experience in customer service, particularly within the tech or entertainment industry, is preferred.
• Strong communication and interpersonal skills.
• Ability to handle sensitive information with discretion and professionalism.
• Familiarity with streaming services and digital content is a plus.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills and a passion for entertainment.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks