Spanish Speaking Customer Service for the Top Electronics Company

Job Description

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Spanish Speaking Customer Service Representative for a leading Electronics Company. This position offers the chance to work with a globally recognized brand, providing outstanding support to Spanish-speaking customers regarding their electronic products.

Responsibilities

• Deliver exceptional customer service to Spanish-speaking clients via phone, email, and chat, addressing queries related to electronic products and services.
• Assist customers with product information, troubleshooting issues, and handling returns or exchanges.
• Guide customers through the purchasing process and help them understand the features of various products.
• Manage customer complaints with professionalism, ensuring they receive timely resolutions.
• Keep up to date with the latest product offerings and company policies to provide accurate information to customers.
• Document all customer interactions and feedback for service improvement.
• Collaborate with internal teams to resolve complex issues effectively.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Previous experience in customer service, preferably in the electronics or retail sector.
• Excellent communication skills and a customer-centric approach.
• Strong problem-solving abilities and the capacity to handle high-pressure situations.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with excellent organizational skills.
• A passion for technology and eagerness to learn about electronic products.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks