Spanish Speaking Customer Service for Telecommunications Department

Job Description

Patrique Mercier Recruitment is a premier recruitment agency committed to connecting exceptional talent with outstanding job opportunities throughout Greece. We are excited to announce an opening for a Spanish Speaking Customer Service representative in the Telecommunications Department. This role is perfect for individuals who are enthusiastic about technology and providing exceptional customer support. As a member of our dynamic team, you will assist Spanish-speaking customers with inquiries related to telecommunications services, troubleshoot issues, and provide guidance to ensure a smooth customer experience. If you thrive in fast-paced environments and are passionate about helping others, we want to hear from you!

Responsibilities

• Provide high-quality customer service via phone, email, and chat in Spanish.
• Assist customers with inquiries about telecommunications products and services.
• Resolve customer complaints and technical issues promptly and efficiently.
• Document customer interactions accurately and maintain records in our systems.
• Collaborate with colleagues to enhance service delivery and improve customer satisfaction.
• Stay informed about the latest telecommunications trends and product offerings.

Requirements

• Fluency in Spanish (both spoken and written) is a must.
• Strong communication and interpersonal skills.
• Experience in customer service, preferably in the telecommunications sector, is desirable.
• Excellent problem-solving abilities with a focus on customer satisfaction.
• Ability to work independently and as part of a team.
• Familiarity with telecommunications technologies and products is an advantage.
• Proficiency in using digital tools and customer management systems.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Transportation Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training