Sr. Account Manager - Customer Experience

Job Description

Who we are

Datassential is a global food and beverage intelligence platform. By embracing billions of data points and AI, we offer a suite of innovative solutions that empower over 90% of the largest global brands in the food & beverage ecosystem to more effectively develop, market, and sell their products.

Datassential, headquartered in Chicago, USA, has gained momentum in global markets through its acquisition of CHD Expert (HQ: France) in 2022. Datassential recently received investment from New Mountain Capital and Endicott Capital, two top tier private equity firms. This significant milestone in our company’s journey enables us to accelerate our product roadmap and enhance our R&D efforts to deliver even more value-added features and solutions for our clients. 

Our global, remote-first team celebrates diverse backgrounds and new perspectives while cultivating expertise in all things food and beverage. Food brings people together, and there's room for everyone at Datassential's table.

Who you are

• You believe in putting the customer in the center of all you do when it comes to retention - you operate as an extension of their team.
• Proven track record for consistently growing a customer book year over year.
• Exceptional creative problem solving skills to help customers solve their business challenges through data and insights
• Personality shines in the spotlight - whether educating customers, proving ROI or presenting on a strategic industry topic.
• Entrepreneurial mindset with a drive to expand business using a consultative approach. 
• High performing culture brings out the best in you. Challenges are key for what has you thriving at work
• Organization and account planning are your strengths

What you will do

• As a Sr. Account Manager at Datassential, you will serve as a strategic partner to our valued clients in the food and beverage industry.
• You will understand their distinctive business requirements, champion their interests within Datassential, and facilitate their understanding of the complete potential of our data insights and tools.
• This role entails not only cultivating robust client relationships but also establishing Datassential as an industry thought leader and devising customized solutions that blend seamlessly with our clients’ business goals. 
• You will foster strong client relationships, enhance customer satisfaction, and drive revenue growth.
• The position offers the chance to cultivate long-lasting partnerships that encompass both account management and business development across a diverse client portfolio.

Why you should join us

• We are a brand leader in the Food & Beverage SaaS industry.
• We have a fast-paced, high energy culture with the ability to take the work seriously but not yourself. Food puns are encouraged. 
• Team camaraderie matters and winning as a team is mission critical.
• Excellence is acknowledged and rewarded with clear paths to grow within the customer experience organization. 
• Learning environment - we believe there is always something new we can learn and apply to get better every day.

Requirements

What you bring

• Have 5+ years of experience being a trusted client advisor through consistent support, become an extension of their team. 
• Ability to manage a growing book of business inclusive of renewals, upselling, contract negotiations and strategic annual plans.
• Experience leading productive client monthly meetings, showcasing ROI of Datassential solutions. 
• Collaborate internally to streamline workflows related to contracting, invoicing and receiving payments.
• Experience solution selling research or data insights.
• P&L management experience or equivalent

Nice to have

• Understanding of the food and beverage landscape, trends, and challenges. 
• Proficient public speaker.

Benefits

• Competitive salary and uncapped commission model
• Affordable Medical, Dental, and Vision Insurance, including a no cost employee-only plan
• 401K with dollar-for-dollar company match up to 5%
• Unlimited PTO, recharge days, and Christmas through New Year break
• Remote Stipend (non-Chicago residents)
• Wellness Reimbursement or HQ Gym access

Our Table Welcomes All. We embrace diversity of both background and thought and foster an inclusive environment that extends an open landscape of opportunities to everyone. We invite each of us to simply be ourselves. We operate with respect and without judgment, celebrating both the power of the individual as well as our shared humanity.

The OTE (on target earnings) for this role including salary + commission is expected to be in the range of $115,000/year - 155,000k/year. Offer will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Datassential is an E-Verify employer.

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact anjali.ambat@datassential.com