Danish Speaking Technical Customer Support - Remote in Greece

Job Description

Patrique Mercier Recruitment PT is seeking a dedicated Danish Speaking Technical Customer Support professional to join our team in a remote capacity within Greece. This role is perfect for individuals passionate about delivering top-notch assistance to Danish-speaking customers in the tech sector. Your expertise will help clients resolve issues and optimize their experience with our telecommunication products.

Responsibilities

• Assist Danish-speaking customers by providing exceptional technical support through various channels including phone, email, and chat.
• Diagnose and troubleshoot technical issues related to telecommunications products.
• Maintain up-to-date documentation of customer inquiries and solutions provided in our CRM system.
• Guide customers through technical processes and educate them on effective use of products.
• Work closely with technical and product teams to escalate unresolved issues promptly.
• Gather customer feedback to contribute to product improvements and enhance user experience.
• Keep abreast of developments in technology and the telecommunications sector.

Requirements

• Fluency in Danish (both written and spoken), with strong English communication skills.
• Experience in technical support or customer service, preferably in the telecommunications industry.
• Ability to troubleshoot issues effectively with a strong customer-focused approach.
• Excellent interpersonal skills with a calm and empathetic demeanor.
• Strong organizational skills, with attention to detail in documenting customer interactions.
• Familiarity with CRM software and technical support tools is advantageous.
• Ability to work independently and as part of a remote team in Greece.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.