Work in Greece - Portuguese Speaking Online iGaming Customer Support

Job Description

Patrique Mercier Recruitment is excited to offer a unique opportunity for a Portuguese Speaking Online iGaming Customer Support Representative, with the flexibility of working in beautiful Greece. In this role, you will provide excellent support to our Portuguese-speaking customers in the online gaming industry.

To support your move, a relocation package is included, ensuring a smooth transition to Greece.

Responsibilities

• Deliver exceptional customer support to Portuguese-speaking clients through various channels, including live chat, email, and phone.
• Assist customers with their inquiries related to account management, gaming features, and payment methods.
• Resolve customer complaints and technical issues effectively, ensuring a high level of satisfaction.
• Document customer interactions accurately within our CRM system.
• Collaborate with internal teams to enhance customer service strategies and address complex issues.
• Stay updated on gaming products and industry trends to provide knowledgeable assistance to clients.

Requirements

• Fluency in Portuguese and English; knowledge of additional languages is a plus.
• EU passport is required.
• Previous experience in customer service, preferably in the iGaming or online gaming industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a focus on customer satisfaction.
• Familiarity with CRM systems and basic computing skills.
• Ability to work independently and thrive in a remote work environment.
• Willingness to relocate or work in Greece if not currently residing there.

Benefits

• Relocation Package (flight + hotel)
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development
• Performance Bonus