German speaking Technical Support Customer Representative - Remote in Greece

Job Description

Patrique Mercier Recruitment PT is thrilled to offer an opportunity for a German speaking Technical Support Customer Representative to join our client's remote team in Greece. In this dynamic position, you will be responsible for providing exceptional support to German-speaking customers, addressing their technical inquiries and resolving issues related to a variety of products and services. Your expertise in clear communication and problem-solving will be essential in ensuring a positive customer experience. If you are passionate about technology and customer service, we encourage you to apply!

Responsibilities

• Respond to technical support requests from German-speaking customers through phone, email, and chat in a professional and timely manner.
• Diagnose and troubleshoot customer issues, delivering effective solutions to improve user experience.
• Maintain accurate records of all customer interactions and resolutions in the CRM system.
• Collaborate with technical teams to escalate and resolve complex issues as needed.
• Provide product knowledge, user guidance, and best practices to enhance customer satisfaction.
• Assist in creating and updating support documentation and FAQs to facilitate customer access to information.
• Engage in ongoing training to stay updated on product features and advancements.

Requirements

• Fluency in German and English, both written and spoken, with excellent communication skills.
• Previous experience in technical support, customer service, or a similar role is preferred.
• Strong technical aptitude and the ability to simplify complex information for customers.
• Outstanding problem-solving skills and a commitment to customer satisfaction.
• Ability to work independently and thrive in a remote working environment.
• Familiarity with CRM tools and basic troubleshooting techniques is a plus.
• Availability to work flexible hours, including possible evenings and weekends, as required.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.