Spanish Speaking Electronics Support Specialist - Athens (Remote in Greece)

Job Description

Join Patrique Mercier Recruitment FR as a Spanish Speaking Client Care Consultant for an innovative Online Payment Platform. In this remote role, you will play a crucial part in delivering exceptional client care to our Spanish-speaking customer base. If you are passionate about technology and client service and are eager to support a growing company in the fintech sector, this position is for you!

Key Responsibilities

• Manage inbound inquiries from Spanish-speaking clients regarding their payments and online transactions through various channels.
• Provide clear, helpful, and prompt responses to clients’ questions and concerns.
• Educate clients on platform features and best practices to enhance their experience.
• Identify and document client feedback to improve services and platform features.
• Collaborate with technical support teams to resolve complex issues that clients may encounter.
• Ensure compliance with company policies and relevant regulations during customer interactions.

Requirements

• Fluent in Spanish and English, with excellent verbal and written communication skills.
• Previous experience in customer service, ideally in the technology or finance sectors.
• Strong understanding of online payment systems and e-commerce.
• Excellent problem-solving abilities and a knack for researching solutions.
• Proficient in using computer systems and CRM software.
• Ability to work independently and as part of a remote team.
• Strong organizational skills and attention to detail.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks