Spanish speaking Customer Service Representative for a Global Consulting Leader

Job Description

The House of Mercier is excited to partner with a global consulting leader to recruit a Spanish Speaking Customer Service Representative to join their esteemed team. In this role, you will be the key point of contact for Spanish-speaking clients, providing outstanding customer service and support for a range of consulting services. Your responsibilities will include answering inquiries, resolving issues, and ensuring client satisfaction while expertly representing the brand. We are looking for a driven and communicative individual who is passionate about delivering exceptional service and thrives in a fast-paced consulting environment. If you are fluent in Spanish and English, and possess a strong customer focus, we invite you to apply and become a part of this global team's success.

Responsibilities

• Respond to client inquiries via phone, email, and chat in Spanish in a professional and friendly manner.
• Assist clients with service-related questions, account updates, and issue resolution.
• Document all interactions and follow up on any unresolved issues using the CRM system.
• Ensure high customer satisfaction by addressing concerns and providing clear solutions.
• Collaborate with internal teams to enhance client services and drive continuous improvement.
• Keep up-to-date with company offerings, industry trends, and best practices in customer service.
• Gather and relay customer feedback to inform service enhancements and strategies.

Requirements

• Fluency in Spanish and English, both written and spoken is essential.
• Experience in a customer service role, preferably within a consulting or professional services setting.
• Strong communication skills with an ability to engage and build rapport with clients.
• Good analytical skills and the capability to manage multiple tasks simultaneously.
• Familiarity with CRM software and customer support tools.
• Ability to work independently as well as part of a team in a dynamic environment.
• Willingness to work flexible hours, including evenings and weekends if needed.

Benefits

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...