Spanish Speaking Customer Support for Transportation Services - Remote Greece

Job Description

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a dedicated Spanish Speaking Customer Support Representative to join our team, serving as a key player in the success of a leading transportation services company. This remote position based in Greece offers the flexibility to work from home while making a significant impact on our customer experience. Your primary responsibility will be to assist Spanish-speaking customers with their inquiries regarding transportation services, bookings, and service-related issues. You will be instrumental in ensuring customers receive timely and effective support, fostering a positive relationship with the company. If you are enthusiastic about delivering exceptional customer service and have a passion for the transportation industry, we would love for you to bring your skills to The House of Mercier!

Responsibilities

• Provide outstanding customer support to Spanish-speaking clients through phone, email, and chat.
• Assist customers with inquiries related to transportation services, including schedules, pricing, and bookings.
• Resolve customer complaints and issues with a focus on achieving customer satisfaction.
• Document customer interactions accurately in our customer relationship management system.
• Communicate effectively with internal teams to resolve customer service challenges.
• Stay informed about the latest updates in transportation services to provide accurate information.
• Offer feedback and suggestions for improving customer service processes and policies.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Experience in customer support or a related role is preferred.
• Strong interpersonal and communication skills.
• Ability to work effectively in a fast-paced, remote environment.
• Problem-solving mindset and a focus on customer satisfaction.
• Knowledge of the transportation industry is an advantage.
• Proficient in using customer support software and standard office applications.

Benefits

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...