Customer Service Representative- Remote USA based only

Job Description

SureCo is seeking a motivated and friendly Customer Service Representative to join our dedicated team. In this role, you will be responsible for providing exceptional support to our customers, addressing inquiries and concerns regarding our health insurance products and services. Your commitment to customer satisfaction will play a vital role in fostering positive relationships and enhancing our overall service experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat, ensuring timely and accurate information is provided.
• Assist customers in understanding their insurance policies, claims processes, and service options.
• Document customer interactions clearly and accurately in the company database.
• Identify and escalate complex issues to the appropriate department when necessary.
• Collaborate with team members to improve processes and customer experience.
• Stay updated on company products, policies, and procedures to provide informed assistance.
• Participate in ongoing training and development opportunities.

Requirements

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Previous experience in a customer service role is highly desirable.
• Strong communication skills, both verbal and written, with a customer-centric approach.
• Proficiency in using computers and customer service software.
• Excellent problem-solving abilities and the capacity to manage multiple tasks effectively.
• Ability to work independently as well as part of a team.
• Knowledge of the health insurance industry is a plus but not required.