Customer Service Rep/ Live Chat Agent/ Office Assistant- REMOTE USA BASED ONLY

Job Description

SureCo is looking for a dedicated and enthusiastic Customer Service Representative/Live Chat Agent/Office Assistant to join our team. In this multifaceted role, you will be the first point of contact for our clients and will play a crucial role in ensuring our customers receive exceptional service and support. You will handle inquiries via phone, live chat, and in-person, providing timely resolutions and enhancing the customer's experience with our health insurance products and services.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, live chat, and in-person communication.
• Assist customers with their questions regarding policies, claims, and services while resolving issues quickly and effectively.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Collaborate with other departments to provide accurate information and timely resolutions to customer inquiries.
• Perform administrative tasks as required, including data entry, document management, and appointment scheduling.
• Proactively seek opportunities to enhance the customer experience and provide feedback to improve service delivery.
• Participate in training sessions to stay updated on new products, services, and policies.

Requirements

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Previous experience in customer service or a related field is highly desirable.
• Exceptional communication skills, both verbal and written, with a customer-focused approach.
• Proficiency in using computers and customer relation management (CRM) software.
• Strong problem-solving skills with the ability to remain calm under pressure.
• Ability to work both independently and as part of a team, managing time and priorities effectively.
• Familiarity with the health insurance industry is a plus but not required.