Spanish Speaking Remote Customer Service For Worldwide Online Streaming Service

Job Description

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a dynamic and motivated individual to join our team as a Spanish Speaking Remote Customer Service Representative for a worldwide online streaming service. In this role, you will be the first point of contact for our Spanish-speaking customers, providing exceptional support and assistance to enhance their viewing experience. As the streaming industry continues to thrive globally, your contribution will be vital in ensuring our users receive prompt and effective service. You will have the chance to engage with clients from various backgrounds, resolve queries, and address concerns, thus playing a key role in fostering customer satisfaction and loyalty. The position offers a fully remote working environment, allowing you to balance your professional and personal life effectively while being part of an expansive industry that's at the forefront of entertainment. Join us in this exciting opportunity to make a positive impact on customers worldwide and grow your career with The House of Mercier, where we believe in uniting talent with opportunity.

Responsibilities

• Provide excellent customer service support to Spanish-speaking clients through various channels including email, chat, and phone calls.
• Resolve customer inquiries and issues related to the online streaming service promptly and professionally.
• Assist customers with their accounts, including subscription management and troubleshooting technical difficulties.
• Educate users about the service features, content offerings, and any promotional campaigns.
• Document customer interactions and feedback in the company's CRM system for future reference.
• Collaborate with team members and other departments to enhance the customer experience.
• Stay updated on product changes, industry trends, and best practices in customer service.

Requirements

• Fluent in Spanish and English, with excellent verbal and written communication skills.
• Previous experience in customer service, preferably in the online streaming or consumer services industry.
• Strong problem-solving skills and the ability to think critically and act swiftly when resolving issues.
• Proficient in using technology and software tools, including CRM systems and Microsoft Office Suite.
• Adaptability to work in a fast-paced, ever-changing environment.
• Strong interpersonal skills with a passion for helping others and delivering top-notch service.
• Ability to work independently and as part of a remote team, managing time effectively.

Benefits

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...