Spanish Speaking Customer Service for Automotive Industry - Greece Remote

Job Description

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a dedicated Spanish Speaking Customer Service Representative for the Automotive Industry to join our team in a remote capacity from Greece. In this role, you will be the first point of contact for Spanish-speaking customers, providing them with the support and expertise they need regarding automotive products and services. Your ability to communicate effectively and solve customer issues will be key in ensuring a positive experience for our clients. With a focus on delivering excellent service, you will work collaboratively with other team members to ensure that customer inquiries are handled efficiently and professionally. This position is ideal for someone who is passionate about customer service and has a keen interest in the automotive sector, as you will play a vital part in conveying the brand's commitment to quality and innovation to customers across the Spanish-speaking markets. Join us on this exciting journey as we aim to not only meet but exceed customer expectations in the automotive industry.

Responsibilities

• Provide exceptional customer service to Spanish-speaking clients in the automotive sector.
• Handle customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product information, order status, and issue resolution.
• Gather customer feedback to help improve service and product offerings.
• Collaborate with the sales and technical teams to ensure accurate information is provided to customers.
• Maintain accurate records of customer interactions and transactions in the database.
• Follow up with customers as needed to ensure satisfaction and resolve outstanding issues.

Requirements

• Fluent in Spanish; proficiency in English is a plus.
• Previous experience in customer service, preferably in the automotive industry.
• Strong communication and interpersonal skills.
• Ability to navigate and use CRM systems and other software applications.
• Problem-solving skills and a customer-oriented attitude.
• Ability to work independently while being part of a team.
• Availability to work flexible hours according to business needs.

Benefits

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...