Spanish Speaking Remote Customer Service for Electronics Company In Greece

Job Description

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Spanish Speaking Remote Customer Service representative for a leading electronics company based in Greece. This remote position is perfect for individuals who are passionate about technology and customer service. The chosen candidate will be responsible for ensuring that customers receive top-notch support and assistance while navigating our client's wide array of electronic products. You will be the primary point of contact for Spanish-speaking customers, providing them with expert knowledge and assistance in a timely manner. This is an incredible opportunity to join a dynamic team and work from the comfort of your own home, while making a significant impact on customer satisfaction and retention. If you are a proactive communicator with a strong customer service background and enjoy working in a fast-paced environment, we want to hear from you. Our mission is to find the right talent for our clients, and to help job seekers find opportunities that best fit their skills and passions. Join us and help shape the future of customer service in the electronics industry!

Responsibilities

• Respond to customer inquiries in Spanish via phone, email, and chat.
• Provide accurate product information and troubleshoot customer issues with electronic devices.
• Assist customers with order tracking, returns, and warranty claims.
• Maintain a high level of customer satisfaction by resolving issues swiftly and efficiently.
• Document customer interactions in our CRM system for future reference and follow-up.
• Educate customers on the features and benefits of various electronic products.
• Collaborate with team members and share best practices for improved service delivery.

Requirements

• Fluent in Spanish and proficient in English, both written and verbal.
• Previous experience in customer service or support roles, preferably in the electronics industry.
• Excellent communication skills and a friendly, approachable demeanor.
• Strong problem-solving skills and the ability to think critically under pressure.
• Familiarity with CRM systems and customer support software.
• Ability to work independently and manage time effectively while working remotely.
• A reliable internet connection and a quiet workspace for remote work.

Benefits

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...