Spanish Speaking Remote Customer Service Positions for Imperial Brands in Greece
- The House Of Mercier
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Verified
Job Description
The House of Mercier is excited to present an opportunity for Spanish Speaking Remote Customer Service Positions for Imperial Brands based in Greece. As a prominent recruitment agency, we pride ourselves on matching talented professionals with esteemed companies. In this remote role, you will join a vibrant customer service team focused on delivering exceptional support to customers in Spanish. Your primary responsibilities will include responding to customer inquiries, providing detailed product information, and resolving issues promptly. Your fluency in Spanish will play a crucial role in ensuring a high level of customer satisfaction, while also embracing the flexibility of working from home. Join us in supporting Imperial Brands' commitment to excellence in customer service!
Responsibilities
- Manage customer inquiries in Spanish using various remote communication channels (phone, email, chat)
- Provide accurate and comprehensive information about Imperial Brands products and services
- Troubleshoot and resolve customer complaints effectively and efficiently
- Document all customer interactions accurately and keep thorough records
- Collaborate with remote team members to improve service quality
- Adhere to company policies and customer service standards consistently
- Participate in ongoing training and development opportunities
Requirements
- Fluency in Spanish (both written and verbal); proficiency in English is an advantage
- Minimum of 1 year experience in customer service or a related field
- Strong communication and interpersonal skills
- Proficient problem-solving and conflict resolution abilities
- Able to work independently in a remote environment and manage time effectively
- Experience with customer service software and CRM applications
- High school diploma or equivalent; additional relevant qualifications are a plus
Benefits
Monthly Salary
2 Extra Salaries Per Year
Fully Paid Training
Monthly Performance Bonus
Private Insurance
And More...
