French Speaking Customer Support for Transportation Services - Remote Greece

Job Description

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently searching for a French Speaking Customer Support professional to join our team in providing exceptional service for a leading transportation services provider. This remote position, based in Greece, offers an exciting opportunity for individuals who are fluent in French and possess a strong desire to support customers in the transportation industry. As a key member of our customer support team, you will be responsible for addressing customer inquiries, solving problems, and ensuring a seamless customer experience. You will play an important role in communicating with clients in their native language, assisting them with booking, changes, cancellations, and any issues that may arise. If you are a motivated individual with excellent communication skills and a passion for customer service, we invite you to apply and join our dedicated team at The House of Mercier.

Responsibilities

• Provide high-quality customer support in French via phone, email, and chat.
• Assist customers with inquiries about transportation services, bookings, and policies.
• Efficiently resolve customer complaints and issues with a focus on satisfaction.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with logistics and operations teams to facilitate service delivery.
• Stay informed about the transportation industry and company service offerings.
• Follow up with customers to ensure issues are resolved to their satisfaction and gather feedback.

Requirements

• Fluency in French and English is required; additional languages are a plus.
• Proven experience in customer support, preferably in the transportation or service industry.
• Strong communication skills with the ability to handle customer interactions empathetically.
• Ability to work well in a remote environment and independently.
• Excellent problem-solving and critical-thinking skills.
• Strong attention to detail and organizational skills.
• Familiarity with customer support software and platforms.

Benefits

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...