Customer Service Manager

Job Description

Ghina Realestate is seeking an enthusiastic and dedicated Customer Service Manager to join our dynamic team. As a leading player in the real estate sector, we pride ourselves on providing exceptional service to our clients and fostering a positive team environment. The ideal candidate will play a pivotal role in enhancing our customer service operations, ensuring that our clients' needs are addressed promptly and effectively. This position requires a strategic thinker who can lead our customer service team, instill best practices, and implement innovative solutions to improve client satisfaction. The Customer Service Manager will oversee the daily operations of the department, monitor service quality, and develop training programs to equip our staff with the skills needed to excel in their roles. With a focus on continuous improvement, this manager will analyze customer feedback to identify trends and implement strategies that elevate the overall customer experience. If you have a passion for real estate, exceptional leadership skills, and a commitment to outstanding customer service, we invite you to apply to Ghina Realestate and help us maintain our reputation as a trusted provider in the industry.

Responsibilities

• Lead and manage the customer service team, ensuring high performance and accountability.
• Develop and implement customer service policies and procedures to enhance service quality.
• Monitor customer service metrics and report on performance to senior management.
• Handle complex customer inquiries and resolve issues in a timely and effective manner.
• Train, mentor, and support customer service representatives to foster professional growth.
• Gather and analyze customer feedback to identify trends and areas for improvement.
• Collaborate with other departments to ensure customer needs are effectively met.

Requirements

• Bachelor's degree in Business Administration, Communication, or a related field.
• Proven experience in a customer service management role, preferably in the real estate industry.
• Excellent leadership and team management skills.
• Strong problem-solving abilities and conflict resolution skills.
• Outstanding communication and interpersonal skills.
• Empathetic and customer-focused attitude with a commitment to service excellence.
• Familiarity with customer service software, databases, and tools.