German Speaking Customer Service Agent - Work In Sofia, Bulgaria

Job Description

German Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting ambitious multilingual professionals with outstanding career opportunities across the continent. With a strong track record of placing candidates in premium customer support services roles, we pride ourselves on delivering a seamless, supportive, and rewarding experience for every candidate we work with. At Mercier Consultancy Group, we don't just find you a job — we help you build a career.

Job Overview

We are currently seeking a motivated and customer-focused German Speaking Customer Service Agent to join a dynamic, fast-growing customer support services team based on-site in Sofia, Bulgaria. This is an exceptional opportunity for German-speaking professionals who are passionate about delivering outstanding service experiences and are looking to advance their careers in the customer support services industry. If you are searching for German-speaking jobs or exciting Jobs in Bulgaria, this German Speaking Customer Service Agent position in Bulgaria could be the perfect next step in your professional journey.

Key Responsibilities

• Deliver high-quality customer support to German-speaking clients via telephone, email, and live chat channels, ensuring every interaction meets the standards of a premium customer support services environment.
• Handle customer enquiries, complaints, and requests with professionalism, empathy, and efficiency, working to resolve issues at first point of contact wherever possible.
• Accurately log and update customer information, case notes, and interaction records within the company's CRM system in a timely and precise manner.
• Collaborate closely with internal teams and escalation departments to ensure complex customer issues are resolved swiftly and to the customer's full satisfaction.
• Proactively identify opportunities to improve the customer experience and contribute ideas to enhance service delivery processes within the customer support services team.
• Meet and consistently exceed individual and team KPIs, including customer satisfaction scores, response times, and first-call resolution rates.
• Stay fully informed about product updates, company policies, and service procedures to ensure accurate and up-to-date information is always provided to customers.
• Participate actively in training sessions, team briefings, and performance reviews to continuously develop your skills within the customer support services sector.

Requirements

• Native or fluent German language skills (both spoken and written) are essential for this role — all customer interactions will be conducted in German.
• Valid EU passport (mandatory requirement for relocation and employment eligibility).
• A good working knowledge of English is advantageous for internal communications and training purposes.
• Previous experience in customer service, customer support services, or a client-facing role is preferred, though motivated candidates without prior experience are also encouraged to apply.
• Excellent interpersonal and communication skills, with a natural ability to connect with customers, understand their needs, and deliver solutions with confidence and care.
• Strong computer literacy, with the ability to navigate CRM platforms, ticketing systems, and standard office software efficiently.
• A positive, proactive attitude and the ability to thrive in a team-oriented, fast-paced customer support services environment.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your experience and language skills within the customer support services industry.
• Fully Paid Training to set you up for success from day one in your new customer service role.
• Comprehensive Health Insurance package for your peace of mind.
• Fully Paid Relocation Package, including your flight to Sofia, airport transfer, and hotel accommodation upon arrival.
• Monthly Performance Bonus rewarding your hard work and dedication to exceptional service delivery.
• €1,500 Signing Bonus (one-time payment) exclusively for new hires joining through Mercier Consultancy Group.
• Ongoing professional development and clear career progression pathways within the customer support services sector.
• And Much More, including a supportive, multicultural workplace where your contribution is genuinely valued.

Life in Bulgaria

Relocating to Bulgaria is an adventure you will not regret. Sofia, the vibrant capital of Bulgaria, is a city where ancient history meets a thriving modern lifestyle — boasting stunning mountain backdrops, a buzzing café culture, world-class restaurants, and a young, energetic international community. Bulgaria enjoys a wonderful climate with warm, sun-drenched summers and crisp, picturesque winters, making it an ideal destination for professionals seeking both career growth and a genuinely enriching quality of life. The cost of living in Bulgaria is among the most affordable in the European Union, meaning your salary goes significantly further here than in many Western European cities.

Bulgaria is increasingly recognised as one of the most exciting destinations for Jobs in Bulgaria, attracting multilingual talent from across Europe who are drawn by the country's warmth, culture, and outstanding hospitality. From the charming old towns and ski resorts to the stunning Black Sea coastline, Bulgaria offers a lifestyle that is as diverse as it is rewarding. Whether you are exploring the rich cultural heritage of Bulgaria's historic landmarks, sampling the delicious local cuisine, or simply enjoying the welcoming expat community in Sofia, you will quickly discover why so many international professionals choose to make Bulgaria their home. For German-speaking professionals seeking a fresh start, this is an opportunity to combine a thriving career in customer support services with an unforgettable life experience.

How to Apply

Are you ready to take the next step in your career as a German Speaking Customer Service Agent and join one of the most sought-after German-speaking jobs available today? Do not miss this outstanding opportunity to be part of a world-class customer support services team in the heart of Sofia, Bulgaria. Click Apply Now to submit your application and a member of our dedicated recruitment team at Mercier Consultancy Group will be in touch to guide you through the next steps. We look forward to welcoming you to the Mercier Consultancy Group family and helping you make the most of this exciting chapter in your professional life.