German Speaking Customer Service for Hospitality & Tourism industry

Job Description

Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a German Speaking Customer Service Representative within the Hospitality & Tourism industry. This role is tailored for dynamic individuals who are excited about helping clients create unforgettable travel experiences while providing exceptional customer support.

Responsibilities

• Provide high-quality customer service to German-speaking clients across various platforms including phone, email, and chat.
• Assist customers with booking inquiries, travel arrangements, and general information related to hospitality services.
• Handle client complaints and feedback professionally, ensuring timely resolutions and fostering customer loyalty.
• Work collaboratively with internal teams to address customer needs and enhance their travel experience.
• Stay informed about the latest promotions, packages, and services offered by the company.
• Document all customer interactions accurately to support service quality and compliance.
• Promote company values and represent the brand positively to all customers.

Requirements

• Fluency in German and English, both written and spoken.
• Previous experience in customer service, particularly in the hospitality or tourism sector, is highly desirable.
• Strong interpersonal and communication skills.
• Ability to handle difficult situations calmly and professionally.
• Proficiency in customer service software and Microsoft Office Suite.
• A detail-oriented mindset with the ability to multitask in a fast-paced environment.
• A passion for travel and helping customers create memorable experiences.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks