German Speaking Customer Service for Telecommunications Company in Greece

Job Description

Patrique Mercier Recruitment FR is excited to announce a vacancy for a German Speaking Customer Service Representative to join a leading telecommunications company based in Greece. This role offers an excellent chance to work in a dynamic environment, supporting German-speaking customers with their telecommunication needs.

Responsibilities

• Provide exceptional customer support to German-speaking clients through various channels such as phone, email, and chat.
• Assist customers with queries related to telecommunication products and services including billing, technical support, and account management.
• Troubleshoot and resolve customer issues promptly, ensuring a high level of customer satisfaction.
• Maintain up-to-date knowledge of company offerings, promotions, and policies to provide accurate information.
• Document all customer interactions accurately and comply with internal processes.
• Work closely with technical and sales teams to address complex customer concerns.

Requirements

• Fluency in German and English, both written and spoken.
• Previous experience in customer service, preferably within the telecommunications industry.
• Strong communication and interpersonal skills.
• Ability to handle technical issues and provide clear guidance to customers.
• Proficiency in customer service software and Microsoft Office tools.
• Detail-oriented with excellent problem-solving abilities.
• Ability to work independently and in a team-oriented environment.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks