IT Support Specialist

Job Description

We are seeking an experienced IT Support Specialist to join our growing team. This is a full-time, permanent position that will play a critical role in maintaining and improving our IT systems and infrastructure. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for providing outstanding customer service.

Key Responsibilities:

- Maintain and monitor all IT systems and infrastructure, ensuring optimal performance and identifying and addressing any potential issues

- Manage user accounts and permissions, ensuring security and access controls are in place

- Develop and maintain IT policies and procedures to ensure efficient and secure use of technology within the company

- Conduct regular backups and disaster recovery procedures to protect company data and systems

- Collaborate with team members to identify and implement new technologies and systems to improve efficiency and productivity

- Train and educate employees on the use of new technologies and systems

- Stay up-to-date with the latest IT trends and developments, and make recommendations for improvements to the company's technology infrastructure

Qualifications:

- Bachelor's degree in Information Technology, Computer Science, or related field

- Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and network infrastructure

- Experience with cloud-based technologies (e.g. Office 365, Google Workspace)

- Familiarity with cybersecurity best practices and data privacy regulations

- Excellent communication and interpersonal skills

- Ability to work independently and collaboratively in a fast-paced environment

- Strong problem-solving and analytical skills