French peaking Customer Service Agent - Work In Sofia - Paid Relocation

Job Description

Mercier Consultancy MD is pleased to offer an exciting opportunity for a French Speaking Customer Service Agent to join a dynamic team based in Sofia, with paid relocation support. In this role, you will provide top-notch customer service to French-speaking clients, ensuring their inquiries and issues are handled efficiently and professionally.

Responsibilities

• Assist French-speaking customers via phone, email, and chat with product and service-related inquiries.
• Provide timely solutions to customer concerns, ensuring high levels of satisfaction.
• Document all customer interactions accurately within the CRM system.
• Collaborate with internal teams to resolve complex issues and improve service quality.
• Stay up-to-date with product knowledge and company policies to offer accurate information.

Requirements

• Fluency in French (both written and spoken); proficiency in English is a plus.
• Experience in customer service, preferably in a professional or multinational environment.
• Excellent communication and problem-solving skills.
• Ability to work effectively both independently and as part of a team.
• Proficiency with CRM systems and standard office tools.
• Willingness to relocate to Sofia, with paid relocation assistance provided.
• A proactive attitude and a passion for delivering exceptional customer experiences.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. 1500 Euro Signing Bonus
4. Relocation Package
5. Fully Paid Training
6. Health Insurance
7. And Much More...