French Speaking Customer Service Agent - Work In Sofia - Paid Relocation

Job Description

Mercier Consultancy MD is pleased to offer a compelling opportunity for a French Speaking Customer Service Agent to join a dynamic team based in Sofia. This position includes paid relocation support, providing an excellent chance to develop your career while living and working in Bulgaria’s vibrant capital.

Responsibilities

• Provide exceptional customer service to French-speaking clients through phone, email, and chat channels.
• Address customer inquiries, resolve complaints, and provide accurate information on products and services.
• Document all customer interactions in the CRM system to ensure seamless communication and follow-up.
• Collaborate with internal departments to deliver efficient and comprehensive support.
• Stay up-to-date with product knowledge, company policies, and industry trends to offer informed assistance.

Requirements

• Fluency in French (both written and spoken); proficiency in English is an advantage.
• Previous experience in a customer service role is preferred.
• Excellent communication and interpersonal skills with a strong customer-oriented mindset.
• Ability to manage challenging situations calmly and effectively.
• Familiarity with CRM software and standard office applications.
• Self-driven, adaptable, and able to work well within a team environment.
• Willingness to relocate to Sofia with relocation expenses covered by the company.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. 1500 Euro Signing Bonus
4. Relocation Package
5. Fully Paid Training
6. Health Insurance
7. And Much More...