Spanish Speaking Player Support Specialist - Work In Sofia - Paid Relocation

Job Description

Mercier Consultancy MD is pleased to offer an excellent opportunity for a Spanish Speaking Player Support Specialist to join a dynamic team in Sofia, Bulgaria, with paid relocation support. This role is ideal for passionate gamers with a talent for customer service who wish to provide exceptional support to Spanish-speaking players. You will be the first point of contact for players, addressing their inquiries and ensuring an outstanding gaming experience.

Key Responsibilities

• Provide high-quality player support in Spanish through email communication.
• Assist players with game-related inquiries, technical issues, and account management.
• Resolve player concerns promptly to maintain player satisfaction and loyalty.
• Accurately document player interactions and feedback to help improve support processes.
• Collaborate with internal teams to relay valuable player insights and feedback.
• Stay informed about game updates, features, and the broader gaming industry to provide knowledgeable assistance.

Requirements

• Fluency in Spanish and proficiency in English (both oral and written) are required.
• Prior experience in customer or player support roles is advantageous.
• Strong understanding of gaming culture and familiarity with popular game titles is a plus.
• Excellent communication and interpersonal skills with a customer-oriented mindset.
• Ability to troubleshoot technical issues and offer effective solutions.
• Strong organizational skills to efficiently manage multiple inquiries.
• Willingness to relocate to Sofia, Bulgaria, with paid relocation support provided.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. 1500 Euro Signing Bonus
5. Fully Paid Training
6. Health Insurance
7. And Much More ...