Dutch Speaking Customer Support For Booking.com - Paid Relocation To Athens

Job Description

Mercier Consultancy is excited to offer a Dutch Speaking Customer Support position specifically for Booking.com, with a relocation package to Athens, Greece. This role provides a unique opportunity to work with one of the world's leading online travel platforms while enjoying the vibrant culture and lifestyle of Athens.

Key Responsibilities

• Provide customer support to Dutch-speaking Booking.com users via phone, email, and chat.
• Assist customers with booking inquiries, cancellations, modifications, and other related requests professionally and efficiently.
• Resolve customer complaints and issues promptly to ensure a high level of customer satisfaction.
• Maintain accurate records of customer interactions using CRM systems.
• Collaborate closely with internal teams to improve customer service processes and ensure consistent support quality.
• Stay updated on Booking.com products, policies, and promotions to provide informed assistance.

Requirements

• Fluency in Dutch (both spoken and written) is essential; proficiency in English is a plus.
• Previous experience in customer support, ideally in the travel or hospitality industry, is a plus.
• Strong communication and problem-solving skills with a customer-centric mindset.
• Ability to work effectively in a fast-paced and dynamic environment.
• Familiarity with CRM software and standard customer support tools.
• Willingness and ability to relocate to Athens, Greece.
• A proactive attitude and eagerness to learn and grow within the company.

Benefits

• Competitive Monthly Salary

• Relocation Package
• Airport Pick-Up

• Fully Paid Training

• Health Insurance
• Continuous Support Before and During Your Stay in Greece Provided by Residents of Greece

• And Much More...