IT Support Engineer

Job Description

We are seeking an experienced IT Support Engineer to join our growing team. The IT Support Engineer will be responsible for providing technical support and assistance to our employees, ensuring the smooth operation of our IT systems and infrastructure. 

Key Responsibilities:

- Provide technical support to employees for hardware, software, and network-related issues

- Troubleshoot and resolve IT issues in a timely and efficient manner

- Install, configure, and maintain computer systems, software, and hardware

- Monitor and maintain network security, including firewalls and anti-virus software

- Manage user accounts and permissions

- Conduct regular system backups and ensure data integrity

- Keep abreast of new technologies and make recommendations for improvement

- Collaborate with other IT team members to develop and implement IT policies and procedures

- Assist with onboarding and training new employees on IT systems and processes

- Maintain inventory of all IT equipment and software licenses

- Provide after-hours support as needed

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or related field

- Proficient in Windows and Mac operating systems

- Experience with network administration and troubleshooting

- Strong knowledge of Microsoft Office 365 and cloud-based applications

- Familiarity with virtualization technologies, such as VMware or Hyper-V

- Excellent problem-solving and communication skills

- Ability to prioritize and manage multiple tasks in a fast-paced environment

- Proven track record of providing exceptional customer service

- Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are a plus

Benefits:

- Competitive salary

- Comprehensive health, dental, and vision insurance

- Retirement savings plan with company match

- Paid time off and holidays

- Professional development opportunities

- Employee discounts on healthcare services for family members