Sales Admin & Customer Support Specialist

Job Description

Role type: Full-time, fully remote

Schedule: 9:00 AM – 6:00 PM EDT (with unpaid break during the day)

Salary range: $6.50 – $8.00 per hour

The client operates in the organic food industry, offering high-quality herbs, spices, and seasonings. They emphasize sustainable sourcing, product integrity, and a customer-first approach.

They are looking for a highly skilled and reliable Sales Admin & Customer Support Specialist to join their team.

Key Responsibilities:

• Manage inbound customer interactions via calls, emails, text messages, and live chat; conduct outbound calls as needed
• Provide product recommendations and accurately process orders with a friendly, customer-first approach
• Communicate clearly and effectively across all channels to ensure customer understanding
• Track shipments, resolve delivery issues, and file/monitor claims with shipping providers
• Maintain detailed and accurate customer records in CRM systems, including tracking customer behavior
• Handle billing inquiries and support accounts receivable processes
• Conduct follow-ups to ensure customer satisfaction and long-term success
• Perform data entry and basic data analysis as required
• Collaborate with internal teams to ensure a seamless customer experience
• Support additional administrative tasks as assigned

Preferred Experience:

• Experience with CRM systems (HubSpot preferred)
• Familiarity with Shopify
• Experience with dialer and SMS tools is a plus

Requirements

English Proficiency:

• Speaking: Professional Working Proficiency (Full Professional Proficiency preferred)
• Reading/Writing: Full Professional Proficiency

Core Competencies:

• Strong written and verbal communication skills
• Empathetic, positive, and professional attitude
• Excellent listening and problem-solving abilities
• High attention to detail and strong organizational skills

Benefits

• Client Relationship : You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently.
• Payments : All payments for your services will be handled by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you. 
• Vacation Leaves and Holidays : While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client’s business needs and any specific policies or preferences they may have in this regard. 

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Application Process:

• As part of your application, you’ll be asked to record your responses to the initial interview questions through a Loom video (questions & instructions are in the application page).
• Our team will carefully review your submission, and if shortlisted, we’ll share your responses with the client for their review and next steps.
• Please treat this recording as you would a real interview:
• Come prepared and make sure you’re clearly visible on camera.
• Record your answers in a quiet, well-lit, and clutter-free space with a stable internet connection.
• We’re excited to get to know you better! Show us your personality and strengths. We encourage you to answer authentically and in your own words, without reading from a script or using AI tools.