French Customer Support for Technology Company | Work and Live in Greece

Job Description

Mercier Consultancy MD is thrilled to present an exciting career opportunity for a French Customer Support Representative at a prominent and innovative technology company. This role offers an excellent opportunity to further your professional career while experiencing the unique and fulfilling opportunity of living and working in Greece.

In the capacity of a French Customer Support Representative, you will hold a crucial and dynamic position dedicated to supporting French-speaking clients. Your primary responsibility will be to effectively respond to a wide range of technology-related inquiries, ensuring clear and accurate communication tailored to the needs of each customer. You will be entrusted with diagnosing and resolving technical issues promptly, utilizing your problem-solving skills and technical knowledge to deliver solutions that exceed expectations.

Key Responsibilities

• Provide high-quality customer support to French-speaking clients, specializing in technology products and services.
• Assist customers in troubleshooting technical issues and provide solutions efficiently.
• Manage and resolve customer concerns and complaints with professionalism and a customer-centric approach.
• Maintain accurate records of customer interactions and technical issues in CRM systems.
• Collaborate with technical teams to escalate and resolve complex technical problems.
• Stay current with product updates, technological advancements, and industry trends to provide expert assistance.

Requirements

• Exceptional in French (both written and spoken) is essential.
• A minimum level of B2 in English is required.
• Experience in customer support within the technology sector is highly preferred.
• Strong technical aptitude and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with CRM and customer support software.
• Willingness to relocate and live in Greece, embracing the local culture.

Benefits

• Competitive Monthly Salary
• Fully Paid Relocation Package
• Fully paid training
• 2 Extra Salaries Per Year
• Health Insurance
• And many other benefits!