#60574 Marketplace Operations Manager (Amazon, TikTok Shop, Shopify)

Job Description

Job Type: Full-Time
Location: 100% Remote
Timezone: US(PST)

About the Role
We’re looking for a highly operational, detail-obsessed Marketplace Operations Manager to own and optimize our presence across key eCommerce channels, including Amazon, TikTok Shop, Shopify, and emerging marketplaces like Treet.

This person is not just strategic—they are an execution machine who ensures everything runs flawlessly behind the scenes: inventory, listings, order flow, promotions, and platform health.

What You’ll Own

End-to-End Marketplace Operations

• Own daily operations across Amazon, TikTok Shop, Shopify, and other marketplaces
• Ensure listings are live, accurate, optimized, and compliant
• Monitor account health, performance metrics, and platform alerts

Inventory & Logistics Management

• Track inventory across all channels and prevent stockouts/overselling
• Coordinate with 3PLs, suppliers, and internal teams on fulfillment
• Manage FBA/FBM logistics, inbound shipments, and forecasting

Listing & Catalog Management

• Create, update, and optimize product listings (titles, images, PDPs)
• Ensure proper categorization, pricing accuracy, and variant structure
• Troubleshoot listing issues, suppressions, and backend errors

Order & Customer Experience:

• Oversee order flow across all platforms
• Ensure SLAs are met for fulfillment, returns, and customer inquiries
• Identify and resolve operational bottlenecks impacting CX

Promotions & Campaign Execution:

• Launch and manage promotions, discounts, bundles, and product drops
• Coordinate with marketing teams for TikTok Shop activations and campaigns
• Support product launches and seasonal initiatives

Performance Tracking & Optimization:

• Monitor KPIs: conversion rates, AOV, sell-through, inventory turns
• Identify opportunities to improve efficiency, margin, and growth
• Build dashboards and reporting to track marketplace performance

What We’re Looking For

• 3–6+ years managing Amazon + at least one additional marketplace (TikTok Shop, Shopify, Walmart, etc.)
• Deep understanding of: Amazon Seller Central (FBA/FBM, listings, account health), TikTok Shop operations and workflows, Shopify backend + integrations
• Strong operational mindset — you solve problems fast and proactively
• Experience coordinating with 3PLs, supply chain, and fulfillment partners
• Highly detail-oriented with the ability to manage multiple SKUs and channels simultaneously
• Comfortable with data, reporting, and performance tracking