Retail Operations Manager

Job Description

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Project Manager, 1P Retail Operations + Technology
Type: Hybrid, 3 days/week on-site
Compensation: $60–$85/hour
Location: Burlingame, CA; Menlo Park, CA; Los Angeles, CA; or New York, NY

Role Responsibilities

• Manage and deliver cross-functional initiatives and projects through all stages of the lifecycle, from initiation to completion.
• Serve as a conduit between technical and non-technical teams, translating complex technical details into clear, understandable language and action plans.
• Break down complex issues into manageable components, employing systematic approaches to execute solutions.
• Receive directional guidance where required, and proactively exercise best judgment to select effective techniques to implement and evaluate outcomes.
• Thrive in environments of ambiguity and velocity, maintaining clear focus and a path to execution.
• Collaborate with cross-functional teams including Retail Operations, Product Marketing, Enterprise Systems and Product, Retail Design and Implementation, Retail Finance, and Product Management to ensure seamless project execution.
• Drive the implementation and development of retail systems, including POS, ERP, CRM, AV, and in-store demo technologies.
• Curate and present project status, risks, and progress from working teams to leadership.

Qualifications

Must-Have

• Bachelor's Degree.
• 5+ years of experience in project or program management within a Direct-to-Consumer (DTC) consumer electronics retailer, manufacturer, technology, or premium hospitality company.
• Proven competence and experience with project management tools (e.g., JIRA, Asana, MS Project, Wrike, or in-house tools) and general productivity software (Microsoft, Apple, GSuite).
• Deep experience with the implementation and development of retail systems (POS, ERP, CRM, AV, Demo).

Preferred

• MBA or other advanced degree.
• PMP, Agile, or similar advanced project/portfolio management certification.
• Demonstrated ability to leverage AI in daily work to boost efficiency and productivity.
• Strong analytical and problem-solving skills with a data-driven approach to execution.
• Excellent communication and interpersonal skills, with the ability to influence at all levels of the organization and collaborate effectively with a wide range of stakeholders.

Compensation & Legal

• Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

Application Process (Takes 20–30 mins to complete)

• Upload resume
• AI interview based on your resume
• Submit form

Resources & Support

• For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome/welcome
• For any help or support, reach out to: [email protected]

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.