Lithuanian Player support specialist for gaming department in Sofia Bulgaria

Job Description

Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a Lithuanian Player Support Specialist in the gaming department, located in Sofia, Bulgaria! If you're passionate about gaming and fluent in Lithuanian, this is a fantastic chance to turn your love for gaming into a rewarding career.

In this role, you will be the primary point of contact for our Lithuanian-speaking players, assisting them with their queries, troubleshooting issues, and ensuring they have an enjoyable gaming experience. Join our vibrant team and help shape the future of our gaming community!

Your Key Responsibilities

• Provide excellent support to Lithuanian-speaking players through various communication channels, including chat, email, and forums.
• Troubleshoot player issues and resolve queries efficiently to enhance player satisfaction.
• Gather feedback from players to improve our gaming services and product offerings.
• Document player interactions and maintain accurate records in our support system.
• Collaborate with other teams to ensure smooth operations and efficient problem resolution.
• Assist in developing and implementing best practices for player support.

Requirements

• Fluency in Lithuanian is essential; proficiency in English is a plus.
• A genuine passion for gaming with an understanding of current gaming trends and communities.
• Previous experience in customer support or a gaming-related role is advantageous but not mandatory.
• Strong communication skills, both written and verbal, with the ability to engage players effectively.
• Problem-solving skills and a proactive approach to resolving player issues.
• A positive attitude and the ability to work well in a team environment.
• Flexibility to adapt to the fast-paced nature of the gaming industry.

Benefits

• Financial support during relocation
• Fully paid training 
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses