Icelandic Player support specialist for gaming department in Sofia Bulgaria

Job Description

Patrique Mercier Recruitment is thrilled to announce a fantastic opportunity for an Icelandic Player Support Specialist within our gaming department, based in Sofia, Bulgaria! If you have a passion for gaming and are fluent in Icelandic, this is the perfect opportunity to embark on a rewarding career.

As an Icelandic Player Support Specialist, you will be the primary point of contact for our Icelandic-speaking players, providing assistance with inquiries, troubleshooting issues, and ensuring an outstanding gaming experience. Join our lively team and contribute to the thriving gaming community!

Your Key Responsibilities

• Deliver exceptional support to Icelandic-speaking players through various communication channels, including chat, email, and forums.
• Troubleshoot player issues and resolve queries effectively to maximize player satisfaction.
• Collect feedback from players to inform improvements in our gaming services and product offerings.
• Document player interactions and maintain thorough records in our support systems.
• Collaborate with other departments to ensure streamlined operations and efficient problem resolution.
• Assist in developing and implementing best practices for player support.

Requirements

• Fluency in Icelandic is required; proficiency in English is a plus.
• A strong passion for gaming and knowledge of current gaming trends and communities.
• Prior experience in customer support or related roles in gaming is advantageous but not mandatory.
• Excellent communication skills, both written and verbal, with a focus on engaging players effectively.
• Strong analytical and problem-solving skills with a proactive approach to addressing player concerns.
• A positive attitude and the ability to thrive in a collaborative team environment.
• Willingness to adapt to the fast-paced and evolving gaming industry.

Benefits

• Financial support during relocation
• Fully paid training 
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses