Norwegian Speaking Fitbit Customer Support Specialist - Work In Sofia, Bulgaria

Job Description

Mercier Consultancy MD is seeking a dedicated Norwegian Speaking Fitbit Customer Support Specialist to join our team in Sofia, Bulgaria. If you are passionate about health and fitness technology, this is your chance to contribute to an exciting brand while providing top-notch support to customers. In this role, you will assist Norwegian-speaking Fitbit users, helping them make the most of their devices and ensuring a great user experience.

Key Responsibilities

• Provide exceptional customer support to Norwegian-speaking customers via phone, email, and chat.
• Assist users with inquiries related to their Fitbit devices, application, and health management features.
• Troubleshoot technical issues and guide customers through product functionalities.
• Document customer interactions and follow-ups accurately to ensure efficient service delivery.
• Collaborate with other teams to escalate and resolve complex customer issues as needed.
• Stay current on product updates and industry trends to offer informed support to customers.

Requirements

• Fluency in Norwegian (oral and written) is essential; proficiency in English is beneficial.
• Experience in customer support or service roles, preferably in technology or health-related fields.
• Strong interest in fitness technology and familiarity with Fitbit products.
• Excellent communication and interpersonal skills, providing a customer-centric approach.
• Strong problem-solving abilities and a proactive attitude.
• Proficiency with CRM systems and computer applications relevant to customer support.
• Ability to work effectively in a team environment and adapt to a fast-paced setting.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. Monthly Accommodation Bonus
5. Private Gym
6. Fully Paid Training
7. Health Insurance
8. And Much More...