Patient Support Specialist (Remote - West Coast US or Hawaii)

Job Description

The Job

We’re seeking a compassionate and people-oriented Patient Support Specialist to join our growing team. In this role, you’ll be the primary point of contact for patients using our at-home sleep study, guiding them through every step and ensuring they feel supported, informed and motivated throughout the process.

Onera
Onera Health is a leader in transforming sleep medicine and remote monitoring. Our breakthrough diagnostic solutions and services are poised to help millions of people struggling with sleep-related ailments, while also impacting other medical fields by monitoring a variety of chronic conditions, ultimately improving the health and quality of life for patients around the world.

Key Responsibilities:

• Provide friendly, empathetic support to patients via phone, email or chat
• Collect and analyze patient feedback to improve the company’s services and product offering
• Provide administrative support related to patient outreach, documentation and follow-ups

• Partner across teams to continuously improve the patient experience

Requirements

• Strong communication and interpersonal skills

• Based on the West Coast US or Hawaii
• Ability to handle sensitive patient information with professionalism and discretion
• Confidence working with digital tools and systems
• Experience in healthcare, customer support or patient care is preferred but not required
• Spanish proficiency is a plus

Benefits

Why join us?

• Be part of an exciting, international startup at the forefront of medical innovation
• Make a direct impact on people’s health and well-being every day
• Work alongside a knowledgeable, dynamic and supportive team where collaboration and new ideas are encouraged     
• Full remote position with flexible working conditions