Polish Speaking Fitbit Customer Support Specialist - Work In Sofia - Relocation

Job Description

Mercier Consultancy MD is excited to announce an opening for a Polish Speaking Fitbit Customer Support Specialist to join our team in Sofia, with relocation support provided! This role is ideal for candidates who are fluent in Polish and passionate about health technology and fitness. You will be a key contributor in assisting Fitbit users, ensuring they receive the best possible support for their products and services.

Key Responsibilities

• Provide exceptional customer support to Polish-speaking Fitbit users through various channels, including phone, email, and chat.
• Assist customers with inquiries regarding device setup, troubleshooting, and product features.
• Document customer interactions accurately for tracking and follow-up purposes.
• Collaborate with technical teams to address complex issues and escalate as needed.
• Stay informed about Fitbit products, services, and industry trends to provide knowledgeable support.
• Participate in training sessions to continually improve service skills and product knowledge.

Requirements

• Fluency in Polish (oral and written) is essential; proficiency in English is a plus.
• Previous experience in customer support, particularly in tech or health-related fields, is preferred.
• Strong communication and problem-solving skills.
• Excellent interpersonal skills with a customer-focused mindset.
• Familiarity with CRM systems and proficiency with computer applications.
• Ability to work well under pressure while maintaining a positive attitude.
• Willingness to relocate to Sofia with relocation support available.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. Monthly Accommodation Bonus
5. Private Gym
6. Fully Paid Training
7. Health Insurance
8. And Much More...