Italian Speaking Customer Service for Automotive Company - Work In Greece

Job Description

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives for a leading Automotive Company, located in Greece. This role is perfect for individuals who are passionate about the automotive industry and committed to providing stellar service to customers. As a representative, you will assist clients in Italian, addressing their inquiries and enhancing their overall experience with the brand.

Key Responsibilities

• Manage customer inquiries related to automotive products, services, maintenance, and warranty information via phone, email, and chat in Italian.
• Provide accurate and comprehensive information regarding vehicle features, specifications, and offers.
• Assist customers with appointment scheduling for service and maintenance needs.
• Resolve customer complaints efficiently while ensuring a high level of satisfaction.
• Document all customer interactions in the CRM system for accurate tracking and follow-up.
• Collaborate with sales and technical teams to improve service delivery and meet customer expectations.
• Stay informed about automotive trends and company updates to provide relevant assistance.

Requirements

• Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus.
• Previous experience in customer service, preferably within the automotive or related industries.
• Strong communication skills with a friendly and approachable demeanor.
• Ability to handle inquiries and complaints effectively while maintaining professionalism.
• Excellent organizational skills with the capacity to manage multiple tasks in a fast-paced environment.
• Familiarity with automotive terminology and customer relationship management (CRM) systems is desirable.
• Willingness to work flexible hours, including weekends and holidays, as needed.
• Relocation to Greece is required for this position.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...