Dutch Speaking Customer Service Agent For Paypal - Work In Greece

Job Description

Mercier Consultancy MD is excited to announce a position for a Dutch Speaking Customer Service Agent for PayPal, offering the opportunity to work in Greece. In this role, you will be part of a dynamic team dedicated to providing exceptional support to Dutch-speaking clients utilizing PayPal's services. Your effective communication and problem-solving skills will play a vital role in ensuring customer satisfaction.

Responsibilities

• Assist Dutch-speaking customers through phone, email, and chat with inquiries related to PayPal services and accounts.
• Provide accurate information regarding transactions, billing, and account management.
• Address and resolve customer complaints promptly and professionally.
• Document all customer interactions in the CRM system, maintaining quality and consistency in service delivery.
• Work collaboratively with internal teams to ensure a seamless customer experience and adherence to company policies.
• Stay informed about PayPal's offerings, updates, and security measures to provide accurate guidance.

Requirements

• Fluency in Dutch (both written and spoken); proficiency in English is a plus.
• Previous experience in customer service, ideally in financial technology or e-commerce.
• Strong communication skills with a focus on building customer relationships.
• Ability to effectively manage conflicts and provide resolution for customer issues.
• Familiarity with CRM systems and standard office software.
• Self-motivated and able to work independently in a remote environment.
• A proactive approach to learning about PayPal's services and the financial technology landscape.

Benefits

1. Competitive Monthly
2. Monthly Performance Bonus
3. Fully Paid Training
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...