Dutch Speaking Customer Service Agent For Mercedes - Work In Greece

Job Description

Mercier Consultancy MD is excited to announce an opportunity for a Dutch Speaking Customer Service Agent to join the prestigious Mercedes-Benz team while working in beautiful Greece. In this role, you will be the face of one of the world's leading automotive brands, providing exceptional support and service to Dutch-speaking customers with their inquiries and needs.

Responsibilities

• Assist customers in Dutch via phone, email, and chat, addressing inquiries related to Mercedes-Benz vehicles and services.
• Provide information on vehicle features, assist with service appointments, and guide customers through the process of vehicle purchase and ownership.
• Resolve customer complaints and issues with a focus on delivering a premium customer experience.
• Document all customer interactions in our CRM system for quality assurance and reporting.
• Collaborate with team members and other departments to ensure a seamless customer experience.
• Stay updated on product knowledge, promotions, and company policies to inform and assist customers effectively.

Requirements

• Fluency in Dutch (both written and spoken); proficiency in English is an advantage.
• Previous experience in customer service, preferably in the automotive industry.
• Strong communication skills and a strong commitment to customer satisfaction.
• Ability to handle customer complaints with empathy and professionalism.
• Familiarity with CRM systems and office software.
• Self-motivated with the ability to work independently in a remote setting.
• A passion for the automotive industry and knowledge of Mercedes-Benz products is preferred.

Benefits

1. Competitive Monthly
2. Monthly Performance Bonus
3. Fully Paid Training
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...