Implementation Project Manager - Marketing Technology

Job Description

Harbor seeks a Project Manager to join our growing legal technology and operations team. As the primary point of contact for client engagements, the Project Manager ensures consistent client satisfaction through exemplary leadership and responsive service. This role partners with the implementation team to ensure effective task, risk, and time management, guaranteeing projects are completed on time, within budget, and in scope while delivering exceptional value. Responsible for the success of multiple concurrent projects, the Project Manager excels at collaborating with business and technology leaders to deliver solutions that help clients maximize their investment. The Project Manager demonstrates strong negotiation, decision-making, and problem-solving skills and thrives in a dynamic, fast-paced, client-facing environment.

Harbor’s team of highly respected business and technology experts provide professional services firms with unprecedented software, strategic consulting, and technical expertise to strengthen business performance. Our specialized expertise enables our clients to use data and software more effectively so they can build stronger relationships, work more efficiently, and run more profitably. This is a remote position that can be worked anywhere in the United States (Eastern or Central Time preferred).

Job Duties and Responsibilities:

Project Planning and Execution:

• Lead and manage cross-functional project teams to ensure successful project delivery;
• Collaborate with clients to define project scope, objectives, and deliverables while ensuring compliance with all project requirements;
• Develop and maintain detailed project plans, timelines, budgets, ensuring alignment with client expectations and organizational goals;
• Utilize Harbor project management tools to track project progress, manage resources, and report on milestones to stakeholders;
• Coordinate project documentation, including project charter, status reports, and meeting notes;
• Monitor and manage projects risks, proactively identifying and addressing potential issues to ensure timely resolution;
• Oversee the end-to-end execution of assigned projects by monitoring and updating work-in-progress and measuring requirement milestones against actual work-to-date.

Stakeholder Engagement and Communication:

• Act as the primary point of contact for clients, fostering strong relationships and clear communication;
• Manage client expectations and provide regular updates on project progress, risks, and outcomes;
• Address client concerns and escalations promptly, ensuring satisfaction and alignment;
• Project Communications – Excellent written and verbal communication skills. Timely and accurate project communications both internally and externally for clients. Comfortable with communicating across an organization, from senior business stakeholders to technical teams.

Leadership and Team Collaboration:

• Build and maintain strong relationships with stakeholders at all levels of the organization, promoting collaboration in a cross-functional environment to ensure alignment and collaboration;
• Seek opportunities for process improvements across the organization;
• Participate/contribute thought leadership to the PMO organization and to the LT&O organization.

Risk and Resource Management:

• Schedules assignments and tracks project tasks. Monitors progress and ensures the team adheres to deadlines, identifying and removing blockers as required;
• Provide direction and support to project team members;
• Identifies potential risks and obstacles that could impede project progress and develop strategies to manage them. Addresses escalations in a timely and professional manner.

Budget Management:

• Responsible for keeping the project on budget. Provides customer billing, review of invoices and associated timecards, and addresses any client questions regarding invoicing;
• Provides timely budget utilization updates to clients, ensuring work is performed within budget.

Scope Management:

• Ensure project delivers the scope as outlined in the Statement of Work (SOW);
• Ensure tasks or deliverables not explicitly defined in the original SOW follow strict Change Management guidelines;
• Participates in requirements discussions and requirements gathering sessions. Ensures requirements are documented, approved, and compiled into client-facing and internal documents.

Education, Experience, and Other Requirements:

• 5+ years project management experience implementing legal software preferred;
• Four-year degree or equivalent combination of experience and education;
• Proficient with collaboration and project tracking tools;
• Competent in the following areas: problem solving, customer-focus, communication, collaboration, organizational support, quality focus, and punctuality;
• Project Management Professional (PMP) certification a plus;
• Authorized to work in the country of residence without restriction or sponsorship;
• Experience with Marketing Technology, including CRM and Experience platforms, is preferred, but not required.