Inside Sales Manager

Job Description

We are seeking a highly experienced and energetic Sales Team Manager to lead and develop our dynamic Sales team.  The ideal candidate will have strong leadership skills, a successful background in Sales Management, excellent communication skills, and the ability to coach and mentor a team to achieve departmental goals. 

Schedule:

Available to work a mid-schedule such as 10 am – 6:30 pm or 11 am – 7:30 pm EST Monday through Friday and weekends as needed. 

Responsibilities:

• Develop and implement effective Sales strategies and procedures to maximize lead to sale Conversion while maintaining positive customer relationships. 
• Manage a team of Sales Agents, providing guidance, support, and training as needed. 
• Monitor and analyze the performance of the Sales team, implementing measures to improve productivity and success. 
• Review and evaluate Sales calls for accuracy, determining appropriate actions in accordance with company policies and legal requirements. 
• Communicate with potential customers regarding their Sales experience with our Team and overall satisfaction of Sales Agent interactions. 
• Maintain accurate and up-to-date records of all Sales activities, ensuring compliance with regulatory guidelines and internal policies. 
• Collaborate with cross-functional teams, including legal, finance, and customer service, to resolve complex or escalated customer issues. 
• Stay current on industry trends and best practices in Sales, implementing new strategies or technologies as needed to improve efficiency and results. 
• Prepare regular reports on Sales activities, presenting data and insights to upper management. 
• Lead a team of customer focused and highly performing Inside Sales Representatives with enthusiasm and integrity. 
• Hold regular one-on-one coaching sessions with direct reports to meet and exceed daily and weekly targets. 
• Create and foster a productive achievement-oriented team environment. 
• Assess and monitor agent interactions with customers via phone and email. 
• Achieve or exceed sales Goals. 
• Motivate and maintain high morale and culture of success. 
• Provide coaching and ongoing training to agents to develop closing skills. 

Requirements

Required Skills:

• Proven leadership skills, with the ability to motivate and guide a team to achieve targets and deadlines. 
• Excellent verbal and written communication skills, with the ability to effectively instruct and inform direct reports to reach outstanding results. 
• Exceptional organizational and time management skills, with the ability to prioritize and handle multiple tasks simultaneously. 
• Analytical mindset, with the ability to read KPIS, identify trends, and make decisions leading to improvements of the team’s results. 
• Proficiency in CRM software (Salesforce a plus) and call center platforms (Five9 a plus). 
• Strong problem-solving skills, with the ability to think creatively and find innovative solutions to sales and market place challenges. 
• Strong interpersonal skills, with the ability to build and maintain positive relationships with customers and colleagues. 
• Demonstrate great levels of professionalism, honesty, and drive, with a passion to excel. 
• Excellent problem-solving skills, time management, organization, and multi-tasking abilities. 

Required Qualifications:

• Minimum of 3-5 years of experience in sales supervision or management role. 
• Prefer BA/BS; High School Diploma or GED required. 
• Background in meeting and exceeding sales goals as both a leader and individual a must. 
• Proven track record of developing sales talent. 
• Stable, relevant work history.
• Excellent computer skills, including proficiency in Microsoft Office Suite. 
• Must pass a background check and drug screen. 
• Available to work a mid-schedule such as 10 am – 6:30 pm or 11 am – 7:30 pm Monday through Friday and weekends when needed. 

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation & Public Holidays)
• Short Term & Long Term Disability
• Retirement Plan (401k)