Portuguese Speaking Customer Service for Manufacturing industry

Job Description

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Portuguese Speaking Customer Service Representative in the Manufacturing industry. This position is perfect for individuals who are passionate about delivering exceptional service and support to clients in a dynamic industrial environment.

Responsibilities

• Provide high-quality customer service to Portuguese-speaking clients via phone, email, and chat, addressing inquiries regarding products, orders, and services.
• Assist customers with order processing, product information, and troubleshooting any issues.
• Collaborate with internal teams to ensure timely and accurate fulfillment of customer requests.
• Handle customer complaints and feedback professionally, striving to resolve issues and enhance customer satisfaction.
• Maintain up-to-date knowledge of the company’s manufacturing processes and product offerings to provide accurate information.
• Document all customer interactions thoroughly to support service improvement initiatives.
• Foster strong relationships with customers to encourage loyalty and repeat business.

Requirements

• Fluency in Portuguese and English, both written and spoken.
• Previous experience in customer service, preferably within the manufacturing or industrial sector.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and a customer-focused mindset.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills.
• A proactive approach to learning about products and services offered by the company.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks