Portuguese Speaking Customer Service for Real Estate industry

Job Description

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Portuguese Speaking Customer Service Representative in the Real Estate industry. This position offers the chance to be part of a dynamic team dedicated to providing exceptional service to clients navigating the real estate market.

Responsibilities

• Deliver outstanding customer service to Portuguese-speaking clients via phone, email, and chat regarding real estate inquiries.
• Assist clients with property searches, bookings for viewings, and general inquiries about real estate offerings.
• Provide guidance on the buying, selling, or leasing process to ensure clients are well-informed.
• Handle customer complaints professionally and work towards effective resolutions.
• Maintain up-to-date knowledge of the real estate market and available properties.
• Document all client interactions and maintain detailed records for service improvement.
• Collaborate with the sales team to facilitate effective communication and service delivery.

Requirements

• Fluency in Portuguese and English, both written and spoken.
• Experience in customer service, preferably within the real estate or property management sectors.
• Strong communication and interpersonal skills.
• Ability to handle sensitive information and maintain confidentiality.
• Familiarity with real estate processes and terminology is an advantage.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with excellent organizational and multitasking skills.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks